The SJ Mercury News had an article today about wiki war between the two major commercial wiki developers: SocialText and JotSpot.
This has lead to some discussion about the competition in the wiki space.
My take? Well I will borrow my take from Jeff Jarvis. Here are Jeff's comments regarding the 'blog war' between Engadget (Jason Calacanis' posse) and Gizmodo (Nick Denton's crew) over coverage of CES and other gadget goodies. Jason had complained to Jeff that Engadget was far superior to Gizmodo.
Jason is misunderstanding the essence of this new medium. In big, old media -- in the age of the power law -- only the top guy or maybe the top two won because only the top guys could afford the printing press and the marketing budget. It's an 'either-or' industry.
In this new medium, if you're alone, you lose, for there's no one to link to; it's lonely at the top when you're the only guy there. This new medium is more like a mall, where having more stores, even competitors, in the same place is better for everybody: better for the "consumers" who get more places to click to, and better for the clickees. This is an "and" medium.
So it's good for readers that we have both Engadget and Gizmodo covering CES, not to mention Paid Content and I just found some neat stuff at UberGizmo -- plus Rihooligan's and, of course, big media. (Note that you can pretty much cover CES via the PR Newswire.)
It's also going to be better for every player in the medium, I contend, when they set up ad networks that deliver critical mass of audience across multiple sites to marketers. So competitors will need to cooperate to make more money, or else advertisers won't bother.
So if I were you, Jason, I'd be glad to Gizmodo and PaidContent were there alongside you -- and I'd try to set up an ad network with them, rather than lash out at them. That's so old media, man.
Yeah! What he said!
Jeff's right, I really don't see the market for commercial wiki software as being too crowded. Competition is good. Bad-mouthing your competition will just drive your customers to them.
When I ran my web studio, I knew we provided a quality product at a good rate. I was so confident of our capabilities that I would often tell potential clients to shop around to other local developers to make sure they covered all the bases. Potential clients liked this since it wasn't a hard sell, plus I never bad-mouthed the competition. What happened? When clients 'saw' the competiion, they realized how much better we were. Case closed.
