Honest PR for a bad Product

+ Posted by Josh Hallett on 02.17.05 // 08:30 AM

In David Pogue's most recent Pogue's Posts he asks, "What's the correct approach for a P.R. person who's representing an obvious dog?

The post is based upon a review he did of the new Olympus m:robe 500i, which he was not impressed with. Olympus had two Super Bowl Commercials. Here are my thoughts on the Olympus spot.

As I spoke with its P.R. manager (who works for an outside firm hired by Olympus), I found his candor extremely refreshing. Although he certainly stressed the product's positive aspects, he was also willing to admit that this initial product has, let us say, some room for improvement.

He was even willing to call Olympus's $5 million SuperBowl ads for the m:robe "a mistake," since they made it look like you can take sharp, bright photographs of people in motion. (You can't.)

The whole thing made me wonder: What's the correct approach for a P.R. person who's representing an obvious dog?

My guy's approach was to be honest, but I can easily see it getting him in trouble. But what's the alternative? To be a blathering slave to the company line, even when it bears no semblance to the truth?

Dear Olympus: Your man did the right thing. Don't knock him for it.

The truth shall set you free. Of course it may also set you free from your client.

What is a better scenario? Selling somebody on a product, only to have them hate it and tell all their friends not to buy it? Or be honest, and tell them 'try the next one, it will be better'?

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