I have been sick since Saturday started with the flu, then moved on to a very bad sore throat. By Monday night my throat was so bad I could not sleep it was so painful. Time to go to the doctor.

Begin Rant

I arrive at 1:45 for my 2:00 appointment at Bond Clinic. I quickly check-in downstairs with insurance then head up to the fourth floor. Exiting the elevator there is a sign that says my doctor is to the left along with two other doctors. I proceed left and there is the standard check-in window, except it does not have my doctors name above it, the only names are the other two doctors. My doctor must be further down...no wait there are not more offices, I ask the girl at the first desk, "Is this Dr. Witter's office?" She gives me the stupid question look and says "Yes." I mention that there is no sign, she doesn't respond. The time is now shortly before 2:00.

I wait and wait. Luckily I had my iPod with me. 2:30, 2:45...I was able to listen to an entire George Carlin comedy special in the time I waited.

Back to the lack of a sign for a second. During the time I waited, two other people did the same thing I did, that is walk past the first window only to return and ask, "Is this Dr. Witter's office?" You think they need better signage?

Finally shortly after 3:00 I am called back. Of course the whole time I am waiting I am sweating and am in so much pain that I can't swallow without severe distress. In the exam room, the second wait begins. The doctor walks in at 3:15. A quick lookover and at 3:20 I am out the door. Including travel time, two hours of my day gone.

There is another major clinic in my city, Gessler Clinic, are their wait times just as bad? The one time I went there to see a specialist my wait time was less than 20 minutes. Is that indicative of their average wait time? I don't know.

All I know is that I have been going to Bond Clinic for years and always have a long wait. Bond Clinic needs to dramatically improve their customer experience and interior signage. Perhaps it's time to go somewhere else.

End Rant