I have 2 phones 8200s and have had problems since I bought them. I was haveing promblems with my old phones the 8500 phones I was told to keep bring them in to be up dated that did not work than they said get a new battery that did not work so they said get the new phones that will take care of all the dropped calls you get.
now when I have to wait at your stores for hours
I ask the other people why they are there and it is allways the same thin dropped calls no service
dead battery.and you treat us like we did somthing wrong and your anser is allways the same buy a new phone. this will put you out of bussness if you don't start to change soon.

I have had 11 Sprint PPC 6600's. And before that i had 12 treo 600's. Nothing but problems (not sprints fault i know). BUT the problem lies with the fact that sprint is holding my personal property hostage, and refusing to return it. Being that i have had this phone replaced 10 times(3 times the phones didnt work right out of the box in the store) i wanted the newer version of the phone to help save my sanity with going to the sprint store in Beverly Hills 30minutes away from my house every 2-4 weeks to get this phone replaced due to the malfunctions. Well Sprint tells me that they will mail me the new phone (ppc 6700) if i pay for it first, then mail them my old one and they will refund me, i did this and had $1800 tied up with them the previous times when the 6601 first came out in Nov. 2004. So I opted for plan B, get the return kit from sprint then send them my phone and when they get it they will send me the ppc 6700. Well i did this and they get my phone and 2 weeks go by and they never contact me and when i call them, they say that they cannot release the phone to me because it is only available thru business accounts. Well thats bull cause the PPC 6601 was like that too and they sent it to me anyway, so ok whatever right. Send me back my phone. Ok we will send you a new one,fine. Well 2 more weeks later, i FINALLY get the phone back and its not the same model i mailed them. This one is the 6601, i mailed them the 6600, with the video camera and other software. Well they in turn tell me that htey dont have it in stock and this is what i have to accept as a trade! Well i have documents that i cannot access due to the differences in these phones! ANd i asked them to track my ESN# and get me back my phone and they refused to do so. Well then i get back on the phone with them again and again and again, and finally they tell me that they will send a return kit and i can send them the 6601 and they will get me a 6700. Well the return kit came today but when i called they said (again) the request was denied. So again i asked for my phone back and they refused to send it. I was on the phone with them for 4 1/2 hours the last time. I was hung up on 2x and disconnected another 4. You can understand my frustration. I just want my phone or my money back so i can move on wtih my life and my cell service.

Why does Sprint continually rip off it's employees? The ex coo takes $60+ million and leaves as Sprint lays off thousands. It hires outside it's company for replacement workers because they can be hired for less and Sprint doesn't have to pay benefits immediately. People with 30 years experience, and Masters Degrees, are being overlooked for promotions and end up working for people that are NOT even qualified to do the job. Benefits, 401k, and working conditions continally go down hill leaving their employees with less and less everyday. It is apparent the "upper management" has no idea what it's doing or just doesn't care. How can Sprint gain the trust of customers when most employees are ready to walk?

Sprint supposedly bought Nextel and the two mergered. However, the merger had been nothing reflective of a merger. Rather, it has been the proverbial tail wagging the dog and Sprint has chosen Nextel staffers to replace experienced, seasoned veterans of Sprint. Nextel staff is in a bigger boat than anything they have ever even seen, much less tried to steer. Info going to press and stockholders are being manipulated to paint the picture they want everyone to see. Retail stores are being overrun with inept upper management who are not performing the responsibilities of their positions. Commission payouts are being fraudently communicated to sales reps and causing disharmony and displacement of employees. 4th quarter results will reflect under performance due to lack of marketing efforts (look at ads in newspapers and TV versus competitors) as well as favor of third party stores versus corp. stores. Sprint corp. puts on a great facade in "saying" but not "doing." Customer care is still all over the board with pathetic at best results. Customers are very disenchanted to say the best with Sprint/Nextel. Watch first half of 2006 for store consolidation, closures/more layoffs, restruction of retail titles and positions, as well as manipulation and further decrease of salaries/commissions for those who are trying to make it happen for inept upper managers. Former Nextel staffers are going to run the wireless business into the ground unless Sprint puts more balance into upper management by replacing Nextel staff and bringinb back/with the seasoned Sprint staffers who helped them get in the position to merger to begin with; look for Sprint/Nextel to be the next one being "bought," by Verizon (only 2 CDMA based carriers in US). Sprint's core business is the LD division- they are separating the two, breaking wireless off and moving to Reston, VA. Verizon does not like will not be content to being the number 2 player in the wireless market (behind Cingular). Sprint is positioning Sprint/Nextel to be acquired as to pay off high debt incurred and focus on their core, profitable landline business. Stockholders should not be content with present direction that the ship is being steered and "scenery being shown."

Why doesn't Sprint advertise as much as Verizon or Cingular? They also don't list ALL of their channels on their websites and charge way too much for 'channels' and their multimedia phones and devices. Who is in charge here? Better yet, who hired the marketing person?

Sprint hangs up on me !! ---
-- but will pay $25 for a referral, because their motto is "Where our customers come first!"--
--any suggestions?

-----Original Message------------
I dispute my final bill at Sprint. I was a customer with Sprint for many years and as a parent I added accounts for my kids and my bills to Sprint grew over time. It seems that although I must have spent $10,000 with Sprint over time.
I have been tricked into contract renewals time after time, contract on top of contract.

My last bill showed that one phone even had two contracts on it - SPRINT has been billing me for six months on a single phone with TWO contracts !!!!
I now realize that I have been taken advantage of.
Perhaps there is some incentive for the staff at the Sprint store to encourage me to make changes. I believed that they could make any changes that they suggested as a customer service "courtesy" since I had been I client for over a year. I followed their encouragements and recommendations to change things and apparently they kept renewing my contracts. I would never have agreed to be renewed year after year to new contracts - especially a $600 in cancellation fee. There is nothing in the Sprint store that is worth $600 to me.
Sprint is guilty of defrauding me with slick talk while charging me outrages fees while the employees are being rewarded for their "sales"
successes - by adding contract after contract to my phones - without even checking to see that one phone had two contracts on it !!!!!!!!! - and not corrected until I complained about this abuse. Please settle this by re-crediting my account for all the ABUSIVE "expenses"

Dear Ian,

Thank you for replying back to us.

I noticed that the account has been cancelled and transferred to our Customer Finance Service group. You have been provided the correct number.
Please contact our dedicated department at the 1-800-808-1336 to get assisted effectively and efficiently.

I appreciate you emailing us today.

Laurie
E-Care
Sprint together with Nextel
"Where our customers come first!"

Laurie,
Nobody is able to help me --- I have been talking to customer service, they put me on hold, they say they can't help, they can't even tell me who to talk to or who to pay - so while I am on hold they press the release button and they hang up on me

Dear Ian,

Thank you for replying back to us.

There is no particular email address for the concerned department. The finance issues can only be resolved via a one to one interaction. So, please contact our dedicated department on phone.

I appreciate you emailing us today.

Laurie
E-Care
Sprint together with Nextel
"Where our customers come first!"

Refer someone to Sprint and get $25.
Visit www.sprint.com/referralprogram for details.

Dear Ian,

Thank you for replying back to us.

There is no particular email address for the concerned department. The finance issues can only be resolved via a one to one interaction. So, please contact our dedicated department on phone.

I appreciate you emailing us today.

Laurie
E-Care
Sprint together with Nextel
"Where our customers come first!"

Refer someone to Sprint and get $25.
Visit www.sprint.com/referralprogram for details.

My experience with Sprint just gets worse and worse. I don’t know where to get a response from.

I faxed a letter to the Ethics Board three days in a row and got my contract back to where it was supposed to be. 913-523-9779. Sprint together with Next-hell

Ok today is thursday Nov. 9th. My husband and I decided to get our phones on Friday Nov 3rd. This morning when I tried to make a phone call I come to find out my service has been interupted...WHAT THE FU**.. I felt like Sprint has gotten over on me. I called customer service and they said we owe 155.00..ANOTHER WHAT THE FU**.... We haven't had our phone for more than a week and they are already turning off our service. Also, they said we exceeded our Monthly spending limit of $800.00..I couldn't believed it...Oh my god $800...I dont know what to do..I just want to know if there is anyone out there that has went through this with SPRINT....PLEASE HELP!!

I would like to know why my Sprint phone periodically gets a message "Sprint Serv. unavail. Roam on analog?" when my wife's phone, exactly the same model, has Sprint service. This happens within a few miles of sprint cell towers. Since both phones were bought at the same time, from the same Sprint store, I assume they are identical in all respects.
When I go to the store I get a run-around about "liquidization" whatever that is. All I know is that my phone hasn't been wet, and is hung outside of my pants when it is hot in thesummer.
Second question: When I call *2 to ask about these situations I frequently either get disconnected, have a dropped call or simply get hung up on. If I go to the trouble of complaining I am told by the supervisors that nothing can be done. Of course, they all tell me I can get a new phone (with another ttwo year contract) which will solve all my problems, giving my a lot of "services" I don't want. Or I can extend my contract to include roaming which I don't need or want. What they never explain is why I get the infamous "Sprint Serv. Unavailable. Roam on analog" when I can practicvally see one of their towers.

One way is to get some money back from dropped call credits. You can get up to $10 in credit off your bill just by doing it. I read it at this blog:

http://ramblingnews.blogspot.com/2006/11/how-to-get-credit-for-those-dropped.html

I know the blog says not to abuse it, but hey, you can get $10 credit every month even if you don't get dropped calls. =)

One of the SPRINT customer care reps sold me a second PCS phone in Dec 2006. She told me is was FREE. However, I never used the phone, but noticed about 5 1/2 weeks later that I was paying too much money. I checked my account online and found out that I was being charged for TWO phone services!! This rep said she would fix the problem. She never did. I just call back again and the rep was so rude. He said I was 1 1/2 weeks over the 30 day refund date when I called, and would have to pay a $200 cancellation fee!! I asked to talk to his supervisor and he said there is none and he has the final say so. He said that even though I did not use the phone I couldn't have been so stupid to not know that I was paying for two phones!! I was HOT!! What kind of business is SPRINT running....screw the customer so we can make more money. Or let the Reps sucker the customer into buying a so-called FREE phone but don't let them know that it's a totally second service. This way the Rep gets a bonus for selling me to phone and I get screwed!! How do they get away with this!! I finally got my ENTIRE family to get SPRINT - at this point I don't think we'll have a problem switching to T-mobile. And I can tell you that we won't mind screwing you on the cancellation fee!!

May God's wrath come upon all of you for screwing your customers!!

Ladies and gentlemen...The first problem that i had with sprint happened on the day that i signed up. i bought two phones through their telephone sales and they withdrew and extra $1000.00 dollars out of my account by mistake.? It took them 3 and a half weeks to get it put back into my account. Save yourself a headache...choose another carrier.

One of the SprintPCS employees should be fired. I called Sprint and purchased extra minutes on my plan. Now that my bill has come its not even on there. Thanks a lot whoever it was cost me $120! Of course, when I called Sprint they didn't believe me so there is nothing I can do about it. I hate you unknown SprintPCS phone customer support employee and I hope you die in hell.

Sprint strikes again! We got our May bill for all of our "sprint" phones (4 now, used to be 5!)and noticed there was a charge on one of them for internet usage (again!) They also switched our plan on all phones a couple of moths ago to save us money...which we have yet to see! Our plan is all-inclusive yet we battle roaming and internet charges, incorrect contracts (oh, we'll fix that....famous last words) and other assorted problems with them.
Every month we are on the phone contesting some charge for usage and this month was no exception.
I called on Monday and after a short 20 minute wait (the average wait time), a representative came on to "assist" me.
I told him the problem and said I hadn't used the internet as stated on the bill. He said he would be glad to help and checked my account. He came back and said it was valid but offered a solution: to disable my phone internet access. I asked about the internet charge and he agreed to take it off the bill.
Twenty-fours hours later, we went on line (on the PC) to pay our bill....guess what happened-the amount agreed upon was not deducted from the bill! We also tried to go ahead and pay the agreed upon amount via their website. Phone, password, then to the pay bill, entered info and then went to pay. The site asks you to re-enter your password- guess what didn't work!
Now we are up in arms as we have to call Sprint customer "no-service" once more about the bill AND the technical glitch. There is a 15-20 minute wait for the customer service rep (do they have more than one?). While my wife is on Sprint ignore, I'm sorry, "hold", I try with my cell phone to see if it is any faster (let you guess the outcome on that one!).
After the "customary" wait, no-service comes on the line. The issue of the bill is explained and the rep places us on hold. She comes back on and say the bill is correct and there is no reference to an adjustment (I have the date and time written down). Probing further, i.e., sugar first, then salt...she comes back and says the record shows the dates and times of computer usage and it stands as is. I asked if the word of the rep the night before was not valid- confirmed as "nothing" was noted on the account. The only item noted is the internet access disabled...
We get the supervisor on the phone who states their information is correct and "they" cannot adjust the bill. The conversation continues trying to rectify the situation and my wife gives me the phone in frustration.
The rep again says nothing can be done. I ask how long have we been with them (2003) and how many lines did we have.... "customer no-care" service gives me a verbal shrug and states there is nothing she can do.
I then start up the "food" chain asking for her supervisor. She puts me on "ignore", coming back on stating no supervisor was available - imagine that!- and nothing else could be done.
Not I am frustrated and tell her I have 4 damn lines and long-term customer... her comment "don't cuss" and I apologized, stating once more good customer service was lost here as I, too, have been on the objection side of the coin in dealing with people... I wanted action now and what does she do................you guessed it, she disconnected from the conversation!
So the moral of this is to get EVERYTHING IN WRITING, a good lawyer, a decent pen or keyboard (for complaints) and set up the "Sprint Savings Club" so you can pay their outrageous charges.

I don't even know where to start, I signed up for 2 lines by phone in Jan 07 and was "promised" phones would be over nighted. 18 days later, no cell phones & a bill in the mail for a month of service. I called sprint"customer don't care" and was told my account# on my bill is"not"a sprint account & was trans to nextell..who said I did"not"have a nextell account & trans me back to sprint. We played this game for 5 hours !! I then went to the retention dept. to cancel after this poor display of customer service. I was promised 2 free katana's & 2 free months of service & wave the bill that already posted & no service was used. After several calls to c.s each call over 4-5 hours long and 3 months later, we still never received the "FREE PHONES" We were told to go to a store & they would give us the phones. After 6 hours of standing in the store
they cant give us the phones b/c we signed up by phone & we have to get these by phone as well. Due to all of this we were promised another2 months of free service and a credit for the $10 we had to pay to get the "free" phones sent to us. The next month they billed us for the "free" phones & shut off our service. I called & they apologized, claimed they would credit bill & turn service on. This month, they shut off our service again & the bill still shows the balance they were supposed to credit last month. Again I called & played the "you don't have an account w/us" game & was transfered to 7 diff people. Come to find out, they are trans to a new system "ensamble" and my account is now on Ensamble so a Sprint/Nextell customer service rep can't view my account & tells me "I don't have an account" when I call them. This is the most frustrating thing, to be trans over & over & playing games for hours on end! I'm on hold now & have been on the phone now since 9 am, it's 12:36 & I still don't have help. So far I have spoke to
"mike" he does not have a last name/ex or employee id#...he trans me to "Nick" id#63210 & he didn't show an account for us either. He trans me to a manager in canada, Lori id#63214 who "promised" me she wold get me the right person & came back to the line saying she had "great news" My account was with "stella" at
Ensamble & she would get me the credit for last month & this month & get my phone turned back on and for the 2 hours I spent today & all of the prior problems that had not been resolved, she would have her credit me next month. (I remind you, Laura "a sprint employee" on my "sprint" account couldn't do b/c she couldn't see my account!) So Stella gets on the phone "clueless" & trans me to "Isma" who speaks broken English & said I was in the wrong dept. she trans me to "Elizabeth" also at Ensamble ex#3737 who said she would put a dispute on my account that would reactivate phones but has to get retention on the line to credit. Saying she couldn't see all of the credits (because I'm told people can't view an account for them to put a credit on) It's now 1:05 and over 4 hours
of holding for the correct dept to help me...I have decided to help myself and look for a "CLASS ACTION ATTORNEY" to handle a "CLASS ACTION LAWSUIT" for poor customer service. When you have an account with a company & when you call for customer service, you're told you don't have an account there.(They sure do find your account to bill you)

This is a letter I just sent to the executives over at Sprint. It pretty much says it all:

"Mr. Forsee and Sprint -

Surely as the CEO you have better things to do than field emails like this. I realize losing one customer will not effect your bottom line, but how could I possibly be the only person this is happening to?

I have been a customer of sprint for many years, my phone bills average $100 - $250 monthly. I have also been hired by Sprint in the past for advertising and marketing consulting. On Monday May 28 I called to renew my phone plan and purchase a new phone - because I had lost my current phone (Treo 650) sailing over the weekend. I purchased the Treo 755. I was told that my phone would arrive on Wedsday May 30. Today, Thursday May 31 I called Sprint to get a tracking number for the phone shipment to see if I would have my phone for the weekend. When I talked to your customer service professionals I was on the phone for 2.5 hours. I was hung up on 4 times. One of your employees said I was dumb before hanging up on me. Another one of your employees blatantly hung up on me out of frustration. I must have spoken to 20 people and half of them had poor phone connections which made it very hard to hear what they were telling me. By the time this terrible experience was over, I was told many concerning statements about my new service including that my shipment was cancelled and my phone was never ordered. I must say that I am by anyone's standards a patient man. I was not rude to your employees, I did not call anyone names, I did not swear. I did not raise my voice to the level of yelling even though the incompetence I was dealing with was astounding. I am appalled. I am mind numbingly shaken to the very core of my being with regret that I even considered renewing my contract with your company and purchasing my phone from you. After writing my experience down, I can hardly believe this actually happened it is so amazing. I am kicking myself for not recording it and putting it on youtube - it was that incredible. There are not words for how insulted I am from this experience. All I wanted was a shipping tracking number for the $300 phone I purchased from your company. Surely this is not the best Sprint has to offer. I mean, are you kidding me? Thats what I keep telling myself: is this a joke? Is this how a telecom company keeps customers? You have lost me."

I want to post this everywhere. Please repost this where you can. I am pissed off and on a mission.

I have been a sprint customer for over five years. I have always paid my bill on time. I recieved a bill for over $200 dollars about plan changes. My bill was switched in betwwen cycles when i specifically asked that it happen after the current cycle. I was treated so rudely when I called to inquire about the situation. I just want people to know that sprint is full of shit and as soon as my contract is up I will never deal with them again. Iwill not refer anybody to be a sprint customer.

My problem with Sprint it started with hidden
fees and the problems just got worse. I wanted
to cancel them but they gave this BS story that the charges were because it was my first bill. Then before you know it they have you and cram that contract down your throat.. But it is not over then your bill doubles oh yes they will slam you again ,You leave owing 600.00 and they up you to 1200.00 and know one
can say why . I will tell You Sprint i am willing to go all the way so all your customers
dont get the shaft anymore. I want to go to
Court i even made Copies of all the complaints
and started a MySpace Page showing my bill before and after just for everyone to see , I want them to join me suing you if they want to. You keep lying and if any one wants to talk to me they can email and i will gladly tell you so much more and where to find me on MYSPACE

Wow after reading all the negative comments, I thought I'd tell of my experience's with Sprint. I've been a cell customer of theirs for over 5 yrs. & have great service with a minimum problems. I've used the service all over the US, mostly in large cities, Seattle, San Diego, LA, Miami, etc. with good clairty, & can't even remember a dropped call.

I've recommended them to several friends after they were having tbl with other carriers, In fact a realtor friend of mine told me it was the best thing he ever did for his business.

Sorry, I just haven't had anything but great service out of Sprint.

Sprint has the worst billing system and customer service. If my company treated customers like that I would have none. I switched over to Sprint in June 07 and have been on the phone for hours every billing cycle trying to get it corrected. Every customer rep says things are fixed but it's still wrong by the next bill. I recommend staying away from this company. I never had a problem with Verizon.

Sprint is the worst phone service to use in the world. The phones loose conection every two seconds and something is always wrong with the phones. It is evident that Sprint manufactuers cheap phones in order to keep their customers coming back. Also the customer service is horrible both over the phone and in person. Having Sprint as a mobile phone service is one of the biggest mistakes that I have ever made. It is my hope that someone better will buy them out. Just think what if there was an emergency and you needed help really bad, and that phone that you pay between $50 t0 $300 a month did not work or have sevice? Sprint sucks

My phone was damaged or just a peice of crap. It took me 4 weeks after the sales person said I did not need to return it to sprint, they bill me $ 200.00. no explaination just 200$ bill, so I call they said I needed to return equipment, 4 weeks of calling to get the proper envelope I sent the phone back . 3 months later they still can't locate the equipment (what a scam) inventory must log in all returns by the esn/ so this is such a joke.
I do not recommend this company and if you have them do not return a phone via mail they will refrish it ,resell it and guess what you pay for it !!!!! They SUCK

I got into a contract with Sprint and due to being a governmental employee they gave me a discount on my bills but had to set-up a new account for that. Naturally the old account wasn't closed and they continued to bill it and doubled my new account as well.
I called customer service right away to address the double billing and was told "it would get taken care of and the old account will be credited the amount that the new account has been doubled billed for" thus all was supposed to come out even.
Well thanks to Sprint they kept the old account open, didn't credit it, and then sent it to a crediting agency.
Basically now my credit score is screwed as a result and Sprint customer service said that it "is out of our hands now". So Sprint causes the problem and can't fix it.
Can't you just let me out of my contract without penalties since you have screwed me over so royally?

I wish I would have read these blogs...here is my Sprint experience:

When I transferred one of my phones, which I had for 4 years, Sprint is trying to charge me $150 early termination. They stated that since I added my daughters phone in 2/2006, that extends the contract on all phones in the plan. Second, when I received the new bill, Sprint dropped my Fair and Flexible plan and placed my other phones on a month-month charge. When I inquired about that, I was told that since the phone that was shut down was the primary, I would have to sign a new plan and contract. Sprint clearly modified my agreement without a notice to me so I do not understand why I am still obligated to stay with them. I was told that the contract and the plan are 2 different things but yet if I modify my plan, my contract changes..this is not a fair practice...I will be transferring all phones..

I thought I only signed a 1yr contract which was switched from my employer...long story short I have been over and over it with Sprint. They don't have a copy of my contract and I don't have a copy of it. When I called to find out about my contract Sprint told me that my account was satisfied and I could terminate my service. When I did this I got slapped with $200. After weeks of calls and emails I sent partial payment and included a letter stating that by cashing my check my account would be satisfied. I even put it on the check. They cashed it and are still charging me. I hate Sprint, they are so evil and have horrible service.

EVER SINCE SPRINT AND NEXTEL MERGED SPRINT'S SERVICE WENT TO CRAP. FOR WHATEVER REASON THE RECEPTION ON MY PHONE STINKS AND THE WHAT WAS AWESOME CUSTOMER SERVICE BEGAN TAKING ON TRAITS OF GOOD OLD CRAPPY NEXTEL'S. NO ACCOUNTABILITY AND MANY OF THEIR CUSTOMER "SERVICE" PEOPLE DONT KNOW THEIR HEAD FROM A HOLE IN THE GROUND. NO WONDER THEY ARE LOSING MONEY.

Where do I begin? I have been with Sprint for over 5 years and have always had reception problems no matter where I was in the country. I have two additional phones on my account as well. Anyhow, last Aug 07, I called Sprint to update my account due to an incentive government discount. (I am in the military). The problem here is that they generated a new account number for me and never said that this was happening. So what ends up happening is that my bank is automatically paying my monthly payment, but to the old account. I never wanted a new account. In short, I have been talking with customer service for atleast 6-8 hours a month since then trying to help them with simple math and trying to get them to get all of my balance credits transfered over and the correct billing charges together. I don't know where they find these people or what broken internal network they use to track bills and so on, but I am counting the days until I can get out of this contract. I've emailed them and corresponded with a retention rep, and the only thing I got out of it was B.S promises and, guess what?, a new contract. How clever. I have documentation and am willing to assist anyone who wants to file a class action suit on them. Customers who pay thier salaries should not be treated with such incompetence or deception. You can e-mail me at trk005@uncp.edu if you want. Sprint sucks and should not be in buisness.

I just got off the telephone with a Sprint representative in charge of the accounting department to cancel my business subscription because we are no longer in business. I have 4 company phones, 2 had been placed on stand-by restricted -- pending the possible hiring of new employees -- and the other 2 were just recently returned due to layoffs of my remaining staff, _ _ it happens.

Of course, none of which upsets me more then the audacity of Sprint to charge me a fee of $200 per phone to cancel because I am longer capable of sustaining a entrepreneurial existence.

So my question to this representative was the following: “What are my options...” in which he replied, “pay the $200 cancellation fee per phone.” “O.k., I responded, “currently I have 2 phones in suspension which has almost expired, can I continue the suspension of the 2 phones until my contract expires in a couple of months, and pay the cancellation fee for the other 2 phones saving myself a few dollars, or so I thought.”

Do you know what his response was, “NO YOU CAN NOT!” This is unbelievable, and then he continues with the most absurd statement I’ve heard this year, “You can not continue a suspension of service once the 6 months have expired. You must return to full service for 3 months a then you are eligible to return to suspended service.” Is this not the most ridiculous statement or rule or term you have ever heard.

I don’t know about you people, but as I live and breathe, until I hear or read otherwise, I will NEVER subscribe to Sprint/Nextel again. As things get better economically, who offers the best wireless phone service?

Consumer beware! I have been a good sprint customer for years. One year ago, I increased my minutes, and added a second phone. My phone bills continued to exceed my expectations. (Something about a tier charge)
Finally I called Sprint questioning this charge. I was told, Sprint made a mistake and erroneously put the second line on a different contract. Sprint's mistake cost me over one thousand dollars over a period of one year. I was only credited for two months. I was told I would not be credited for the remaining amount because I did not catch "Sprints" error until now. Sixty days is as far back as they will refund. I cant fight a big coorporation like sprint...But I will email/to be forwarded
to every military/civilian person/mail list with my story of how Sprint resorts to stealing customers money. Justice for all? Not so. People need to know about sprint

This is an update to my Blog posted Feb. 20th.
I emailed sprint (after I posted the blog) and recieved a call the next day. I have been credited the over charges. Sprint was extremely helpful. I am posting this in all fairness to Sprint who did respond to my email complaint.

I just tried to cancel my contract today March 14,2008.
My contract was up on March 13, 2008, but my billing date was on the 8th of the month.
Sprint will not cancel my contract until April 8, 2008, because they will not pro-rate the bill, I must wait until the next cycle.
I do not remember this happening to me before. I have always had the last bill prorated for service not used with other companies. Sprint is charging me for three weeks of unused service.
I would like my service canceled and not be billed for time not used.

I had two Nextel phones for almost 7 years. They were on two different accounts so since the last 2-year contracts had expired, I wanted to change to a shared plan. When I asked Customer (dis)Service, they told me that to change plans, I had to commit to a new 2-year contract. I started shopping around and I found out that I could get free new phones, a much lower rate, a shared plan, and better coverage if I changed to Verizon.

So, even though I have up the Nextel push-to-talk feature, I'm much better off. Verizon's customer service is so vastly superior to Nextel/Sprint or Sprint/Nextel or whatever. I canceled both phones at the end of the contract and asked if I could do it in writing to I'd have a record. I was told that I had to do it by phone with the "Account Services" area. I did and they told me that they would send me a final bill. I never got the final bill, but what I did get was an ever-increasing bill for service that was suspended, but never canceled.

Now, I have a collection agency pursuing me and multiple calls to "Account Services", mornings, afternoons, evenings, all get me "We are experiencing a higher than 'normal' calling volume so your wait might be longer than normal." The longest so far was almost 3 hours (on my work Nextel phone so I wouldn't have to pay for the airtime) with no one ever answering.

I know nothing else to do except write a certified snail mail letter to one of the corporate offices and demand action. I haven't even powered up any of my Nextel phones since the contract expired and my cancellation date passed. Customer (dis)Service told me that there was a record that I had called in November, 2007 and that I had requested and be approved for cancellation and that 'it should have been done' but that Customer (dis)Service could not do anything and that I would have to call "Account Services" to get it cleared up.

You all know what happened after that...nothing.

Thank god I don't have to do business with these grifters anymore. My 7 years and almost $10,000 of business with them means...nothing. My employer is a large corporate Nextel user and I'm going to request that they consider switching the Nextel business to our new 'preferred' vendor for wireless, Verizon.

After seeing the recent TV spots by the new CEO of Sprint, I can see that whatever he's done, it's only made their horrible customer service even worse.

I'm working on a viral video for YouTube, which shows us throwing all our Nextel phones and accessories, one by phone, into an industrial strength Vermeer chipper/shredder and grinding them into mulch. It's very compelling. I hope you will all get to see and enjoy it. I'll post the information as soon as it's available.

By the way, does anyone have a good use for a bag of I-870/I-730 mulch?

I have had Sprint service your years but have become less and less interested in Sprint over recent year. I cancelled my service a few days into a billing cycle and had already paid for the next month in advance. They refuse to refund your prepaid money even though you had no service. WATCH OUT FOR THESE GUYS! I will never use Sprint again and I recommend services for thousands of cell phones.

I have filled a complaint with the State attorney Generals Office on this.

George

Every month when I receive our bill I have to sit or have a drink. My phone bill should be $175.00. Every month it is over 250.00. I call and talk to customer no service for about 45 minutes and they take it off. Sit down folks this month it was $4000.31. I had to lay down. HELPPPPPPPPPPPP! I am being held hostage with a contract. Why don't u honor your side and then I will be happy to honor mine.

Oh I forgot...purchased 2 new phones through Sprint with a rebate promise of $100.00 per phone. Rebate card came back with a sorry no can do! Called Customer no service and they said, "Oh No" these particular phones..we do not offer rebates. Why in the heck would I have purchased them without the promise of a rebate. After 1.25 hours of being transferred, hung up on Sprint agreed to a $50.00 rebate on each phone. Thanks for doing me....the favor. We are watching our time with you all, as each phone comes up for renewal it will be HELLO Metro PCS. Oh and will you please find customer service people that speak ENGLISH..can't understand the majority of your reps.

My e-mail chain to Sprint. Start from the bottom for best results...

Ahh, the classic Sprint bum's rush.

You can't credit my account because it's closed, yet curiously you were able to find the same "closed" account and credit it on 12 April. This simply defies logic. I am looking for payment in the form of a check that the offer said would be available if I no longer had an account. Please send a check in the amount of $25 as I no longer have an account (as you indicated) or return the phone.

Please pass this to a manager so we can go through these wickets again. I know that you are on the bottom of the pile and you are told to tell me "no" right off the bat. I don't fault you for Sprint's policy of non-service to their customers that you are told to abide by. As for the $200 credit to my account - please don't cite credit of a completely bogus charge and give yourself credit for a "favor" to the customer. Shame on you and on Sprint.

I request that this e-mail be passed along to a manager who can resolve this matter per your offer that you sent to me in the mail.

David Manero

On Apr 30, 2008, at 7:06 PM, Sprint Customer Solutions - eCare1 wrote:

Dear Dave Manero,

Thank you for your reply.

I reviewed the account notes and it indicates that after the applied
credit of $200.00 against Early Termination Fee, there was not due left
on the account. As the account had already been cancelled, I am sorry
to say that now, it will not be possible to apply credit of $25.00 on
the account. I hope, you can understand the limitations in this regard.

Thank you.

Sincerely,
Brayan J
Sprint

Original Message Follows:
------------------------
Hi Brayan,

Thanks for the quick reply. Here is the info that you requested:
Acct # XXXXX
PCS Phone # XXX-XXX-XXXX
e-mail: manerod@gmail.com
Address:

Again, appreciate the assist.

Dave Manero

On Apr 29, 2008, at 9:42 PM, Sprint Customer Solutions - eCare1 wrote:

Dear David Manero,

Thank you for contacting Sprint. I sincerely apologize for the
inconvenience you have experienced due to unapplied credit.

I am sorry to say that with the available information, I could not
access your account. Please write back with following information, so
that I can resolve your concern.

Account Number
PCS Phone Number
Email address active on the account
Mailing address active on the account

Please let me know if you need any further assistance. We are always
here for you.

Sincerely,
Brayan J
Sprint

Original Message Follows:
------------------------
======================================================================

==
Name: David Manero
Form: Ask A Question Learn OR Feedback and Suggestions - Learn
Topic: Equipment
Contact Number:
======================================================================

==
Original Question:
Question: I was offered a rebate of $25 for my Sanyo cell phone. The
deal said that if I didn't have an Sprint accout anymore, then I would
receive a check. Alas, when the "rebate" arrived, it was a credit for
$25 on my non-account. Thanks but this does nothing for me and is not
in accordance with your offer. If there was any chance that I
would use
Sprint ever again, then please come clean with your offer and send
me a
check for $25 (per your offer). If I don't hear from you, then you
can
count me out for life and I will hit those blog sites hard, beleive
me.
Also. please save some time and forget about giving me the "Well sir,
our policy is..." generic e-mail. Sorry if I sound a bit cynical but
the "special offer" you made seems like far too fair a deal to come
out
of Sprint. How about spending 25 bucks now on starting to turn your
company's somewhat questionable reputation around?

Thanks in advance.

Called Sprint this evening to find out if my $4000.00 phone bill has been resolved since I was not emailed per Sprints' promise. They say... Oh yes your bill was adjusted, it is now just under $3000.00. We took off the 8 phones off your account. So I ask what is $3000.00 for? My bill is supposed to be $175.00 per month. At least the rep is polite when he tells me to calm down. How is fraud allowed on my account and you can not tell me where the phones were shipped to? I have been on hold for 28 minutes. I do not think he is coming back to help. Where do I start over?

Here's the situation, I cancelled my account with Sprint before my contract was up. At that time I had two lines with them. I understood that I will have to pay a fee for the two lines. However I never received a statement or notice concerning this. I honestly forgot about it. Well I called sprint back 45 days latter (keep 45 days in mind because it’s going to mean something in a few) I contacted Sprint and restarted my services, so I thought. The next day I received a call confirming my order I spoke with a rep who said the order would be shipped. Later that day I received an email saying that there is a problem with my order. I called back and I was on hold on and off for about 20 minutes. I was then told that there is a problem with a bill that I owed from a previous account. The rep asked if I wanted to speak with someone who could help me cause she did not know why I had a bill. I always made my payments on time After speaking with a billing rep we discovered it was from the early termination of the other two lines and because It was 45 days after I terminated my service(There's the 45 days again)also if I would had called 15 days sooner there wouldn't be a problem. So I asked to speak with a sup who did not listen to me at all. I don't understand why a company would not want a customer from a competitor. I never asked to completely erase the balance I would have understood if they added a portion to my monthly bill each month. In short in this time of a recession retaining and gaining customers should be everybody’s focus and the folks I spoke to today do not feel the same. Neither one of them thought outside of the box.

Looks like http://businessblog.sprint.com/ is no longer up. Sprint should probably throw up another policy blog, otherwise people looking for said blog come here :-)

SPRINT CUSTOMER SERVICE SUCKS. THE MERE TERM SERVICE IS A JOKE.

I was nailed again with a 110.00 phone bill.
Your representative claims I sent 416 text messages.
I have a job AND life.
There is no way in HELL that I sent that many text messages.

"Omar 7179" (probably a total lie) told me I need to go back and count the messages in my phone!

That was the manager's resolution to my problem. To WASTE more of my time. He is argumentative, rude, condesending and should be FIRED. I asked for his supervisors name and number or mailing address which of course he would not provide. He is incompentent and did not open a complaint about my text messaging issue.

Why the HELL did he think I wanted to speak with a manager?????? Useless. Why does Sprint continue to pay those people if all they do is refer me to a website and give me a hard time when I have an issue?????? Useless. Waste of my time and your money.

Good ole Sprint what can we say. I contacted them on the 30th of May to let them know we were not over on our minutes yet they charged us 81 and some change for the extra minutes. They told me that the unknown calls were why we went over on our minutes. I told them to flip the freaking page to my number and it will show I was the one calling how is it unknown. Oh was the response and hold please. Then she come back to tell me that they will have to put a ticket in to investigate it and I should be contacted in 72 hours. Well of course as we all know no one contacted me. I called them on the 3rd or 4th of June to get someone will contact me or the account will be taken care of by the 6th of June. Well on the 12th or 13th I called again because my account online showed I still owed for those calls. I get told I need to pay it because my account is past due. I told them there was no way I was paying the overage charge and until they resolved the issue I was not paying my bill. I was told real quick that my account would be suspended for non payment. I said well ok I will pay what I owe without the overage and he told me I needed to pay the full amount and they will credit my account back. I told them nope not with the economy the way it is I could not afford to let them play with my money. I need that 81 and change. I told him I understand he can not make these decisions and he needed to let me talk to someone that could. I also told him this was not a threat but I was looking to do a class action suit because I wonder how many other people this has happened to but do not have the other numbers to verify it too like I did. Just a side note, I have 4 lines, hubbys, mine, child 1 and child 2. We call each other and pretty much no one else. The bill that we were over on truthfully there was only 1,086 that was minutes that should have been charged against us. I have 3,000 minutes, but according to them we were over. Needless to say they did take 84.00 off my account. Are you ready for this. My bill for this month is showing that we were 900 plus minutes over. We were laughing so hard because every time we made a call on the weekend it was charging against our account. Hmmm nightes and weekends are free WTF?? So here I go again figuring out how many minutes I actually used because they want to put my calls going to hubby as unknown. So I am in search of a Lawyer that will do a class action suit against them. The bad part is others may not be able to see if they were wrongfully charged unless they have the bill of the other sprint customer that was calling them. So please keep an eye on your bills because if you have a bunch of unknowns you might want to try and remember who called you and explain to them the situation and look at their bill. To top it all off I upped my minute plan because we kept going over. So if I can not find a lawyer to do the class action I will find one to sue on our behalf. Just like now my bill should be posted for June 8th and Hmmm guess what?? It is not there, but if I go to pay on my bill it shows I owe over 445.00. I would like to know how that is when you do not even have a bill posted for me to read or see how this amount came about. If you have any questions or are having the same problem please feel free to email me at cmoore1954@carolina.rr.com. Good luck..We are headed to Verizon, thank goodness my contract ends August 14...wooohoooo.

I am beyond livid! Sprint has the worst customer service I have EVER received!!!!! I activated an account on April 30, 2008 for my father who lives in Paradise, CA. It has had terrible service since day one. I called Sprint on May 28, 2008 to cancel the service (within my 30 days!!!!!) and was told by the Sprint representative that Sprint could not cancel the service unless my dad called Tech Support and they determined it really was bad service and not the phone. I thought that was a bit ridiculous, but I called my dad and left him a voicemail that day to let him know. He didn't get the voicemail on his phone until June 5th!!! He called and Sprint offered to switch him to Nextel, but wouldn't cancel his account because it was past the 30 days!!!!!!!! He declined to take Nextel because his company had terrible service from Nextel.

My mother, who is terribly ill and on oxygen 24-hours a day among her other issues, has had an awful time trying to get through to his phone. It usually goes straight to voicemail, and he usually doesn't get his voicemails until days after they are left for him. Last week, Paradise experienced a terrible fire which burned down 72 homes. My dad was an emergency contact for the city and they couldn't get a hold of him because he has no service at his house.

I called Sprint again last evening to complain and to tell Sprint to cancel the account like I'd asked for in the first place. I was told that because it was past 30 days I would be charged a $200 early termination fee. Are you kidding me!?!?!?!?!? I asked to speak with a supervisor and was told they would call me later that evening. No one called.

I called this morning and had to tell the whole story again. I was told again that I would be charged the $200 fee. I again asked to speak with a supervisor. I was told the supervisor was on the phone and would call me back shortly. 4 hours later I called back and asked for a Customer Accounts Supervisor. I was put on hold for 20 minutes and was then connected with an Associate. Yet again, I told the whole story and was told I would be charged a $200 fee. I asked for a Supervisor who finally got on the phone. He then had me tell the whole story again.

The Supervisor said there was no proof in the notes on my account that I'd asked to cancel on May 28th, though it does say that I called to complain about the service that day. I explained that it wasn't my fault the representative didn't write the magic words. He said, "If you were so determined to cancel your account, why didn't you ask for a supervisor on May 28th?" Are you freaking kidding me!?!?!??!? Now it's MY fault that I didn't get pissed and start yelling on May 28th? Is that what I have to do these days is say, "No, I REALLY want to cancel the service. Not just SORT of!" He then proceeded to ask me, "If you wanted to cancel the service, why has there been activity on the account after May 28th?" Is this guy seriously a Supervisor!?!?!? What kind of question is that? Was my dad supposed to use two cans on a string in the meantime? At that point, I was beyond livid. I asked to talk to HIS boss and was told that wasn't possible. Wow! So that guy has no boss and is the iron fist of Sprint? Who knew? I told him that was unacceptable and that I wanted a contact number. He said to go to Sprint.com. What!?!?!?!!? He then said he'd have to end the call. Wow. Now THAT's what I call Customer Service...that should be broadcast for all potential Sprint victims. I wrote this letter on Sprint.com but then received an error that stated my message was limited to 1200 characters.

I WANT TO CANCEL THIS SERVICE and feel it is absolutely ludicrous that I would be charged $200 after I’d requested this be done within the 30-day window. Is this how Sprint makes money these days? By tricking people to keep their service just long enough so that they can't get out of it?

I have been arguing with Sprint for over a year. Every time I turn around - they are overbilling me. The last one was the best - some rep got pissed off at me (because I had been disconnected a total of 15 times by reps just because I was calling in about an equipment return) and CHANGED my plan from an unlimited everything plan to 400 minutes a month. I was overbilled $631. Then I see the next month that they charged me for a full month (when they issued the credit) and then again for a partial month. I was told again after being on hold for over 60 minutes - you have received too many refunds so this has to be escalated and the refund will need to be researched - THEIR MISTAKE AND I KEEP GETTING BILLED ANOTHER $72. A MONTH. Now I am getting billed late charges on the incorrect billing. Every time I have called Sprint - it is a 45-60 minute conversation - and I get disconnected by a rep at least 3 times. I think it is time for SPRINT to be taken to court over their obviously malicious practices and unresolved overbilling problems.

If you have had any luck with any of this stuff please let me know.

Can someone give me an idea whether or not I should go for a smart phone or just use a more stylish phone and wait for some better technology? I am on the Sprint network, and was referred to http://www.sanyowireless.com, but I'm not seeing any options that look like smart phones. I don't need an MP3 player or a camera, I'd rather have a phone that is lighter and easier to carry. Any recommendations would be welcome.

Where do I start

First off every since Tmobile got away with out sourcing there insurance replacement phones everyone followed pursuit with the rip off.
I ordered a replacement phone the one I had worked ok and had a antena. I insisted on a phone with a antena the lady sent me one and insisted it had a antena it did but the new phone antena did not pull in and out. The phone dose not send and recieve where I previously recieved unless I go to roaming at $1.54 pr minute. I am a political activist and every time I turn around i'm getting it either at the pump or some where else. Know sprint has joined the rest of the corporate greedy ----------------------------

E.T. Snell

Sprint never ceases to amaze me, I thought i was one of the few experiencing terrible customer service and blatant fraud by its employees. I have had a pending case with sprint for over 9 months now. Through this period I have racked up an 800. dollar bill that needs serious attention. If I'm not speaking with an unqualified, angry, outsourced, Philipino rep, I am speaking to another angry rep who tells me that my incompetence is the reason why my rebates weren't granted, refunds lost, contracts extended without permission, upgrades that won't stick, and hundreds of messages unreturned (namely Karen and Heather in the escalated mgmt. team located in New Mexico). I now see advertisements with Sprint's C.E.O. trying to give sprint a new image. I picture Daniel Hesse being the next C.E.O. to beg congress for another handout due to poor business practices and lack of customer service. If this is the way businesses will be ran in the next century we may never make it through this recession, God help us all.

Well Well Well, it's nice to see others are having the same problems I'm having, ALMOST!! First off I was a NEXTEL customer for 6 years before SPRINT so called merged, I was well satisfied with my service, I was using a NEXTEL Air Card for internet access and was satisfied until about 6 months after the merger when SPRINT had NEXTEL lower the speed to get people to buy SPRINT air cards which I fell for. I bought a SPRINT air card which went out 32 days after I bought it after downloading Sprint's updates (remember this for later) I got with the NEXTEL/SPRINT store where I bought the Sprint Air Card and they called customer service (I had already heard from friends who were SPRINT customers that told me not to use SPRINT because customer service is really bad, I also heard this on National TV, well kick my ass for not listening) The owner of the store was on the phone with Sprint customer service and could not get these people to send the replacement Air Card to her store due to the fact that I was living on a boat because my home and area was at the time under water due to Hurricane Katrina, SPRINT sent the replacement Aircard to my home address which was undeliverable and returned, The owner of the NEXTEL/SPRINT store called a week later and they already had the returned Aircard to try to get customer service to send the darn replacement to her store again, Nooooo SPRINT customer service sent it to my home address again!!! There was no home there, nobody could live there because everything was under water again from hurricane Rita!!! the Aircard was returned again!! the NEXTEL/SPRINT store owner again called customer service......ok you know the story 3 times customer service sent the Aircard to my home address after being told all 3 times that I was living on a boat near her store and my home was on National TV and was destroyed and no one was allowed to return due to the damage in the area. Finally after the 3rd Aircard was returned the sent the Aircard to her store which I was able to pickup. I had to pay all my bills online without seeing a bill due to the hurricane situation. When I finally was able to catch up with my mail (I give praise to the USPS for their determination thru the hurricane crisis) I opened my bill and SPRINT was charging for 2 aircard services!!! I HAD ONLY ONE AIRCARD!!!! now I could only get reimbursed for 2 month service after I had been paying for 5 months for 2 Aircards. I canceled the service. Next I get a bill for early termination of 2 Aircards!!! $400.00!!! I called customer service, I agreed I should be charged for early termination for one aircard but not 2, well this became another nightmare, I was talking to what seemed like people who could not understand what I was telling them due to they were probably still getting over the 40oz malt liquor they had the night before, my calls were being dropped. I finally called back the 4th time and got a young girl who I had to explain, hun, If you bought a car which in 32 days after you drove it off the lot the motor broke, the interior fell apart and the paint peeled off and they replaced the car, should you pay for 2 cars? WALLA!! She understood my story now. I only paid for 1 early termination and was reimbursed 2 months of the 5 months I paid. NOW kick my ass again, 1 year later I got another Aircard which after I downloaded SPRINTS updates my USB ports on my computer will not work, I called Customer Service and the nightmare has begun again, I canceled my service again and paid the early termination fee and canceled my NEXTEL phone which I've had for 8 years. I checked on SPRINTS stock it was $.74 a share, I purchased 53,265 shares because I know someone will take them over and my stock will be worth quite a bit more later. SPRINT service was very good but their customer service is like trying to deal with Fannie Mae or Freddie Mac. (you people who had the Fannie Mae & Freddie Mac loans know exactly what I'm talking about) I'm using Verizon Wireless services now and am happy, I had AT&T but they can't compare with SPRINT and VERIZON on Mobile internet services.

Your companies custumer service stinks. I got my bill today. It had a charge on it for navigation. 4 months ago I renewed by contract. What a mistake. Continuous poor service trying to get this resolved I've gone through 3 of you Blackberry's not working. About 6 visits to the store to try to fix and get a working phone.. The only reason why I got the another phone was that I bought insurance I was told., Insurance to have a working phone? Today,7 different representatives and 1 hour and 21 minutes of my time to for a TV- ? navigation service I did not want, did not order,did not request and saw no reason why I had to spend this time ,my valuable time before going to work to try to get this error-sprint's error off of my account. Every one of them wanted to know the problem, phone number, password etc.

rep 1- didn't know why I was being charged., then accidentally hung up on me.

rep 2- had no idea either, transferred me and had me cut off.

rep 3 said it's not navigation charge but a TV charge. Transferred me to a
supervisor because she didn't or couldn't fix the problem.

rep 4- a supervisor- spent about 10 minutes trying to fix the problem. Transferred me
then to technical service.

rep 5- fixed it about 8 minutes later. Transferred me to a supervisor with my complaints of 1 hour and 12 minutes at that point.

rep-6 Oh he's very sorry, I can give you $5 off of your bill. I want to cancel my coverage. Told me no way.(pleasant- and not his exact words).

rep-7 His supervisor- He's also sorry, 1 hour and 22 minutes later. I can give you 10%off of your bill-$9.00 for your trouble.
I work as a nurse for 4 times that amount and I had this precious time before work today that I would have
preferred to use with my family in another way than this. Said can't release you from your contract. I'm sorry.

Well, Dan I'm sorry to. I'm sorry I renewed this contract after what 4 years of coverage and for wasting my time today. Tomorrow I'll try to call government officials..I don't know if that will work, but if enough people complain- maybe things will change. No reason after 3 phones, incompetent costumer service that I should have to deal with this today. If you want Sprint to stay alive, improve customer service, let them out of contracts. If not give them a month's free service. I hope you enjoyed your time off today, I didn't.

joanne in seattle

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Sprint: Issues, Issues, Issues .... You get the point.

I've had minor issues with sprint from; my plan "magically" disappearing from one month to the next (causing me to be charged for roaming), to absolutely RUDE customer service reps. However, one thing i always managed to find was a solution to all my issues (no matter how many grey hairs i got in the process).

My most concerning issue lately has been the fact that my online account has been hacked into TWICE already. It all started back in October or so. I received a text stating that a new line has been added on my account; i promptly log into my account and it only shows one line. Alarmed, i contact sprint they advise "oh i only see one account, disregard the text" end of month my bill comes 1,800.00 + dollars it seems that some NY resident ordered numerious bluetooth headsets using my online account. In order to "resolve the issue" Sprint directed me to their fraud department where my case stayed in cue to 5 months! they treated me like a deliquent (mind you i work for a commercial litigation law firm, if anyone knows right from wrong its me). Well 4 or so months past from October.....that would put us at Hmmmm. Febuary! (which is this month). I receive ANOTHER text about a new line added to my account. As i sit here LIVID at the fact that i have to wait till 8 a.m. central time to speak to the fraud department who will probably throw to the way side my alerts of possible fraud. Grrr....

I have been a loyal sprint customer for 5 years, ive bragged about the HTC phone line up throughout the years with friends who have other carriers, ive referred numerious individuals and have bragged about their data plans (compared to other carriers) and for WHAT? to be slapped in the face. I'll never get those 5 years back.

I'm a firm believer that the customer comes first. Sprint just seems to throw the words around like their just words and not a commitment to the customers. At the end of the day we pay for you execs. bonuses, employees salaries and maybe even those half time shows on sporting events. The LEAST i should get is a company that hears me out. Complaint, comment, request, whatever. I wanted someone to address my issues vs. well see what we can do attitudes.

Deep Sigh.

VBT Miami, FL

Question on the palm pre... Does anyone know if it will be equipped for Enterprise Server activation?

I hate sprint, I left them and went to nextel now they are together my bill is crazy every month. I call and talk to a manger she told me a computer does my bill. I didint go over my min. but my bill is 3 times higher than it should be.And all they can tell me is the computer says $380.00.But my bill says $246. nextel together with sprint has lost it and lost me 2. I AM GOING TO VERIZON....