Humanizing the Web

+ Posted by Josh Hallett on 11.05.06 // 11:35 AM

We often talk about how blogs can humanize communication online. Case in point....Go read this post from Eric Eggerston.

Congrats Eric, even if you did get your math wrong at first.

Visitor Comments

Thanks, Josh. I had a university friend say they read my blog and NEVER see anything that isn't about business. Since then, I've been less rigorous about editing out personal stuff.

Kelley and I kept debating what year we met. I finally counted forward from high school grad, and backward from when we moved to Whitehorse, and was able to triangulate the right date!

Why isn't the web experience a good experience for many users? What can companies do, today and in the coming years, to make the web a more human and more successful way of doing business? In this paper we address the technical and social reasons for a poor web experience and provide recommendations to improve the experience. We also discuss technology advances that can make a tremendous difference in the web customer experience going forward.

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