My plane was a bit late arriving in DC and then the taxi line was very looooooooog, but I arrived at the event. Here are the first posts from this morning at the WOMMA Research Symposium:
- Brand Monitoring: Following the Conversation in a Word of Mouth World
- Using the Service Process as a Word of Mouth Management System to Produce Measurable Results
- Mom Power Thrives in Digital Domain
Marianne and I are busy posting at the WOMMA Research Blog.
