Peter Kim recently blogged about Delta's new look coming out of their bankruptcy. If you call Delta the voiceover will say they want you to 'feel' the new Delta, i.e. better service and a better travel experience.

Well I'm feeling it alright.....in my ear and arm after holding for close to 30 minutes on the SkyMiles member line to change a reservation. I eventually hung up, called the normal reservation line and got right thru to somebody. What a way to treat your 'loyal' members :-)